This Privacy Policy explains how Welltrix ("Welltrix," "we," "us," or "our") collects, uses, shares, and protects information when you use our website, app, class bookings, instructor marketplace, and corporate wellness programs (collectively, the "Services"). It applies to individual members, instructors, and employees using a company-sponsored plan.
We collect information you provide directly, such as your name, email, phone number, payment details, and profile preferences when you create an account or book a class. We also collect information generated through your use of the Services, such as class bookings, attendance, cancellations, and communications with instructors or our support team.
If you use the instructor marketplace, we collect the preferences you share to help us match you with a suitable instructor, such as experience level, goals, and scheduling availability.
We use the information we collect to operate the Services, including to process bookings and payments, match you with instructors, send class reminders and receipts, provide customer support, and improve our platform. We also use aggregated, de-identified usage data to understand overall engagement trends.
Any health, injury, or physical-limitation information you voluntarily share with an instructor through your profile or before a class is used solely to help that instructor teach you safely. We do not sell this information, and we do not share it with a sponsoring employer under a team plan — employers only receive aggregate, non-identifying usage data as described in Section 5.
We share information with:
We do not sell your personal information to third parties.
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used. See our Cookie Policy for details on the categories of cookies we use and how to manage your preferences.
We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to Section 8.
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage most preferences directly from your account settings, or reach out through our Contact page to make a request.
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and restricted access to systems that store personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under that age. If you believe a child has provided us with personal information, please contact us so we can delete it.
If you access the Services from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different country. Where required, we use appropriate safeguards for these transfers.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out through our Contact page.
